We value our customers above all else! If you have any questions or concerns that you’d like to discuss before placing an order with us, please contact us and we’ll get back to you right away.
Sending your digital files
We are trying to make your order ASAP but don’t forget that turnaround time is 24h. Except instant downloading items!
I’m not responsible for orders sending to incorrectly e-mail addresses.
Because all items are personalized and made to order, they are final sale.
We are not responsible for orders with incorrect information or typos due to customer error. Additionally, we are not responsible for orders with typos that were viewed and approved by the customer during proofing.
You are able to cancel your order for a full refund within 1 hours from when you ordered, if your order has not yet been processed, meaning:
– you have not been emailed a DIY printable file
– you have not downloaded your instant download file
– your invitation has not been sent you for approval
If all of these conditions apply and you wish to cancel, just email us [email protected] with your order number and we can help.
Please bear in mind that monitors display colors differently. Colors on products you print may vary slightly from the image you see on your screen.
If you don’t feel completely satisfied with your experience with Golden Party Design, please let us know immediately so that we can correct the problem.
I want every customer to be a happy customer!