DotArtbyTatiana

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Termos e Condições

Terms of return and exchange.

The store provides for exchange, return of goods and cancellation of the order.

If you are not satisfied with the received goods, please contact me within 7 days after delivery.

Send the item back within 10 days from the delivery date

Cancellation request is possible within 2 hours after purchase.

If the goods have not arrived to you within 2 months, please contact me. I will organize a search through the Russian post. If the parcel is officially recognized as lost, I will refund you 100% of the payment.       Please specify the correct address when placing an order. If you did not pick up the parcel at the post office or you need to resend it due to an incorrect address or for another reason, the cost of resending is paid by the buyer.

In case of return, the buyer pays the cost of return shipping even if the product was purchased with free shipping.

We cannot accept refunds for individual or personalized orders.

Buyers are responsible for any customs duties and import taxes that may apply. Sellers are not responsible for delays due to customs.

A cor do produto pode ser diferente da cor que se vê no ecrã (depende das definições do seu monitor).

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