1. Customs fees
Possible customs fees are not included in the price of the goods. All possible customs fees are fully paid by the customer.
2. If the parcel does not arrive for a long time
We start looking for a package if the tracking number shows that it has not moved for 14 days. We make a request for tracking by mail, but by law Postal services can respond from 30 to 90 days. During this time, the package will be found and delivered to you, or it will be recognized as lost. If the parcel is found to be lost, 100% of the cost will be returned. If the package is found but delivered with a large delay, you will not receive a refund as all delivery times are approximate but not strict. We cannot influence the work of postal services.